At Phoenix Companions Inc., we are committed to providing compassionate, respectful, and personalized care. To ensure the well-being and dignity of every client, we guarantee the following universal rights:

Right to Respect and Dignity

• Every client is entitled to be treated with respect, dignity, and kindness regardless of age, race, religion, gender identity, sexual orientation, or health condition.

• Clients have the right to culturally sensitive care that acknowledges and supports their values, beliefs, and preferences.

Right to Privacy and Confidentiality

• Clients have the right to privacy in their personal care, living arrangements, and medical discussions.

• All personal health information (PHI) is protected under the Personal Health Information Act (PHIA). Confidentiality will be maintained at all times, and information will not be shared without the client’s explicit consent unless required by law.

Right to Informed Consent

• Clients have the right to be fully informed about their care, including any treatment plans, medication, and services provided.

• Clients can choose to accept or decline services and are entitled to ask questions or seek second opinions before making decisions regarding their care.

Right to Quality Care:

• Clients are entitled to receive safe, high-quality care that meets professional standards.

• Care plans will be personalized to meet the unique needs of each client, ensuring that they receive the necessary attention and support.

Right to Participation in Care Planning

• Clients have the right to be active participants in their care planning process. This includes discussing their needs, preferences, and goals with care providers.

• Clients may request modifications to their care plans at any time, and those changes will be respected and implemented where feasible.

Right to Independence

• Clients have the right to maintain their independence and autonomy in making decisions about their lives and care as much as possible.

• Staff will encourage and support clients in activities that promote self-reliance and empowerment.

Right to Be Free from Abuse

• Clients have the right to a safe environment free from physical, emotional, or psychological abuse, neglect, exploitation, or harassment.

• Any complaints of abuse or neglect will be investigated promptly, and actions will be taken to ensure the safety and well-being of the client.

Right to Raise Concerns or Make Complaints

• Clients have the right to express any concerns or complaints regarding their care without fear of retaliation.

• Phoenix Companions Inc. will ensure that concerns are addressed swiftly, and all complaints will be documented and investigated.

Right to Access to Services

• Clients have the right to equal access to services provided by Phoenix Companions Inc. without discrimination.

• Services will be delivered with efficiency, and clients can expect timely responses to their needs.

Right to Termination or Modification of Services

• Clients may choose to terminate or modify their services at any time, provided that proper notice is given in accordance with the service agreement.

• Phoenix Companions Inc. will work with clients to ensure a smooth transition to other services if necessary.

Right to Safety

• Every client has the right to feel safe in their home environment and during care services.

• Phoenix Companions Inc. ensures that all safety protocols, including infection control, emergency preparedness, and client-specific safety measures, are in place and followed.

Right to Family Involvement

• Clients have the right to involve family members or trusted representatives in their care and decision-making processes.

• With the client’s consent, Phoenix Companions Inc. will provide regular updates to family members and encourage their participation in discussions about care.

Right to Freedom of Expression

• Clients have the right to freely express their wishes, preferences, and concerns about their care.

• Clients are encouraged to voice their opinions without fear of judgment or negative consequences.

Acknowledgment and Agreement:

By receiving care from Phoenix Companions Inc., clients acknowledge that they have been informed of their rights and agree to uphold mutual respect and collaboration in their care process.

Contact Information for Concerns or Complaints:

If you have any questions or concerns regarding your care or this document, please contact:

Phoenix Companions Inc.
Phone: (431) 277-7649
Email: info@phoenixcompanions.ca
Website: www.phoenixcompanions.ca